DC Charger Order Terms

These terms explain how ordering, payment, delivery, installation, warranty and cancellation work for Zevpoint DC fast chargers, so that you know what to expect at every step.

They apply to every order that includes a DC fast charger, whether placed through a quotation, a payment link or our team. They sit alongside our Terms of Service. Where the two differ for a DC charger order, these terms apply.

1. Ordering and Payment

• Every DC charger order is placed against a quotation, which sets out the price, the token amount, the payment schedule and the expected delivery time.
• Prices are in Indian Rupees and include GST unless your quotation states otherwise. The price in your quotation applies for the validity period stated in it.
• Your order is confirmed once we receive the token amount stated in your quotation. The token is part of the order price and is adjusted against your final invoice.
• The balance is payable as set out in the payment schedule of your quotation.
• By paying the token, you accept these terms. Your quotation carries a link to this page.

2. Freight and Installation

• Freight to your site is charged in addition to the price of the charger, as shown in your quotation.
• Installation is a separate service and is charged in addition to the charger. Its scope and cost are set out in your quotation, or quoted separately.
• Unloading at the site and moving the charger to its final position are not included unless your quotation says so.

3. Getting Your Site Ready

To help us deliver and commission your charger without delay, we request that the following be arranged in advance, unless your quotation includes them:

• A power supply sanctioned by your electricity distribution company, of the size stated for your charger. The application is made in your name.
• The supply cable, upstream protection and earthing listed on the charger's product page and in your site survey report.
• Civil work: the plinth and a canopy over the charger.
• A Wi-Fi connection or 4G SIM to keep the charger online.
• Delays in getting your site ready do not extend the 90 days for full payment in section 9.

4. Delivery

• Your quotation states the expected delivery time. We confirm the delivery date once your charger is ready to dispatch.
• We deliver to the site address in your quotation.
• We kindly request that you inspect the charger when it arrives, note any visible damage on the delivery receipt, and inform us within 48 hours with photos.
• The charger is in your care from delivery. It becomes your property once the order is fully paid.

5. Commissioning and Warranty

• Once your site is ready and the charger is installed, our engineer commissions it, tests it and hands it over to you with a commissioning report.
• DC chargers carry a 2-year warranty from the date of commissioning, covering manufacturing defects in materials and workmanship.
• Warranty service is provided on site. Our team responds within 48 hours, diagnoses the fault remotely where possible, and attends your site where needed. For a fault covered by the warranty, the engineer's visit, travel, the repair and any replacement parts are at no cost to you.
• Repaired or replaced parts are covered for the remainder of the original warranty period. An extended warranty or an annual maintenance contract can be arranged on request, and is quoted for each site.
• To raise a warranty claim or report a fault, fill in our Service Request form with your charger model and a description of the fault.
• What the warranty does not cover: physical damage to the charging cable or connector, normal wear and tear, cosmetic damage, and damage caused by accidents, misuse, vandalism, power surges, supply-side electrical faults, inadequate earthing, water ingress, environmental conditions, or repairs or modifications by anyone other than Zevpoint or its authorised partners. Visits for faults not covered by the warranty may be charged.
• The general conditions of our Warranty page, such as eligibility, warranty void, pending dues and limitation of liability, also apply. Where that page differs from this section for DC chargers, this section applies.

6. Exchanges and Returns

• DC chargers are not covered by our Easy Returns or Shipping & Exchange policies. They are built, imported or configured for each order, and cannot be returned or exchanged once delivered.
• If your charger arrives damaged (reported as set out in section 4) or is found faulty at commissioning, we repair or replace it at no cost to you.

7. Changes to Your Order

• You may change the charger model, the number of chargers or the scope of work within 7 days of paying the token, at no charge beyond any difference in price.
• After that, a change is treated as a cancellation of the affected part under section 8, together with a new order for its replacement.

8. Cancellations and Refunds

Should you need to cancel, the amount we refund depends on when we receive your request:

• Within 7 days of paying the token: the token is refunded in full.
• From the 8th day up to 90 days after paying the token, and before your charger is delivered: 50% of the token is refunded.
• If the order is not fully paid within 90 days of paying the token, it is closed and the amount paid is not refunded, as set out in section 9.
• If we are unable to deliver within 30 days after the expected delivery time stated in your quotation, for reasons on our side, you may cancel and receive a full refund of everything you have paid. This does not apply to delays caused by site readiness, approvals or power connection at your premises.
• To cancel, write to support@zevpoint.com with your order or quotation number. The date we receive your email is the date of cancellation.
• We confirm the refund amount within 7 working days, and pay it within 7 working days of that confirmation, to the original payment method or the bank account you paid from.

9. Paying in Full Within 90 Days

• Your order must be fully paid within 90 days of the day we receive the token. Once it is fully paid, we dispatch your charger as set out in section 4.
• If the order is not fully paid within 90 days, it is closed, and the token and any part payments made are forfeited.
• This does not apply where the delay is on our side (section 8).

10. Contact Us

• For a fault, a warranty claim or a complaint about your charger, fill in our Service Request form.
• For any question about your order, payment or delivery, write to support@zevpoint.com with your order or quotation number, or speak to your Zevpoint project contact.

We are committed to making every step of your DC charger project clear, from order to commissioning.