Policies

Terms and Conditions

These Terms and Conditions explain how you may buy and use products and services from Zevpoint E-mobility Private Limited ("Zevpoint", "we", "us" or "our"), and use our website, WhatsApp, phone, app and other channels. Please read them together with the policies listed in section 6. By placing an order, booking a service, or using our website or software, you agree to these Terms.

1. About Us

  • Zevpoint designs and sells electric vehicle (EV) chargers, including portable and wall-mounted AC chargers for homes and businesses, DC fast chargers, accessories and charging software, together with pre-installation surveys, installation and after-sales service.
  • Registered office: Zevpoint E-mobility Private Limited, Plot No. 361, Industrial Area, Phase 1, Chandigarh 160002, India. GSTIN: 04AABCZ3109P1Z5.
  • You can write to us at support@zevpoint.com.

2. Using Our Services

  • You must be at least 18 years old, and able to enter into a binding contract under Indian law, to place an order or book a service.
  • We kindly request accurate and complete details, such as your name, phone number, address and GSTIN where applicable, as we rely on them for invoices, delivery, installation and warranty.
  • Please use our website, WhatsApp, app and software only for lawful purposes. You agree not to misuse them, attempt unauthorised access, interfere with their working, or copy their content for commercial use.

3. Products, Advice and Information

  • We take care to describe our products accurately. Images are for illustration, and minor differences in colour or appearance may occur.
  • The charging speed you receive depends on your vehicle's on-board charger, your electrical supply and the installation. Our recommendations are based on the details you share with us, and we suggest checking them against your vehicle's official specifications.
  • Specifications, features and prices may change as we improve our products. Your order is governed by the details confirmed at the time you place it.

4. Orders, Prices and Payment

  • You may order on our website, or with our team on WhatsApp or by phone through a quotation and a payment link. An order is confirmed once we receive the payment or, for cash on delivery, the confirmation advance.
  • Prices are in Indian Rupees and include GST unless stated otherwise. The price that applies is the one shown in your order or quotation, for the validity period stated in it.
  • Orders that include a DC fast charger are also governed by our DC Charger Order Terms, covering the token, freight, installation, delivery, warranty and cancellation.
  • Payments are processed by our authorised payment partners. We do not store your card or bank details.
  • We may decline or cancel an order in the event of a pricing or listing error, non-availability, incomplete or inaccurate details, or suspected fraud. Any amount paid for an order we cancel is refunded in full to the original payment method.

5. Delivery, Installation and Service

  • Delivery timelines are estimates and depend on your location and our courier partners, as set out in our Shipping & Exchange Policy.
  • Pre-installation surveys, installation and on-site service are provided as described in our Installation & Service Policy. Readiness of the site, including the electrical supply, sanctioned load and any permissions needed, rests with the customer.
  • Issues that originate in the power supply, building wiring, earthing or other conditions outside our products are not covered by our warranty or service, and any assistance with them is offered at Zevpoint's discretion.

6. Our Policies

The following policies form part of these Terms and apply to your purchase:

Where a policy and these Terms differ on a specific matter, the policy for that matter applies.

7. Charging Software and Apps

  • Our chargers may work with our mobile app and charging software, including software to manage, monitor and bill charging stations. We provide this software on the model agreed with each buyer, for example with the charger, under a licence or under a separate agreement, as set out in your order, quotation or agreement.
  • The software is licensed to you for use with Zevpoint chargers and is not sold. Please do not copy, modify, reverse engineer or resell it, except as the law permits or as we agree in writing.
  • We may update the software, including over-the-air updates to chargers, to improve features, security and compatibility. Some features depend on internet connectivity and third-party services, and may occasionally be unavailable.
  • Please keep your login details secure. You are responsible for activity under your account.

8. Purchases Through Marketplaces and Partners

  • If you buy our products on a marketplace such as Amazon or Flipkart, or through a dealer, that seller's terms govern your order, payment, delivery and returns. Our Warranty Policy applies to the product, on proof of purchase.

9. Communications

  • We will contact you by WhatsApp, SMS, email or phone about your orders, deliveries, installation, service and warranty. These messages are part of our service to you.
  • We send offers and marketing messages only with your consent, and you may stop them at any time by letting us know or by using the opt-out provided in the message.
  • Some enquiries on WhatsApp may be answered by our automated assistant. You may ask to speak with a member of our team at any time.

10. Intellectual Property

  • The Zevpoint name and logo, our product designs, website content, software and documentation belong to Zevpoint or its licensors. Please do not use them without our written permission.
  • If you believe that content on our website infringes your rights, please write to us at support@zevpoint.com with the details, and we will review it and act in line with applicable law.

11. Limitation of Liability

  • Nothing in these Terms limits any rights you have under the Consumer Protection Act, 2019 or any other law that cannot be limited by agreement.
  • Subject to this, our total liability relating to a product or service is limited to the amount you paid for that product or service, and we are not liable for indirect or consequential loss, such as loss of profit, business or data.
  • We are not responsible for loss or damage caused by misuse, improper installation or repairs carried out by others, use contrary to the product manual, or conditions outside our control, including the power supply.

12. Events Beyond Our Control

  • We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, epidemics, strikes, government action, supply or courier disruptions, or power and network outages. We will keep you informed and resume as soon as we reasonably can.

13. Governing Law and Disputes

  • These Terms are governed by the laws of India.
  • We encourage you to contact us first, so that we can try to resolve any concern amicably.
  • Subject to your right to approach a consumer commission under the Consumer Protection Act, 2019, the courts at Chandigarh shall have exclusive jurisdiction.

14. Changes to These Terms

  • We may update these Terms from time to time. The updated version will be posted on this page, and applies to orders placed and services booked after it is posted.

15. Grievance Redressal

  • If you have a complaint about a product, an order or a service, please write to our Grievance Officer at support@zevpoint.com with the subject "Grievance", or by post to Zevpoint E-mobility Private Limited, Plot No. 361, Industrial Area, Phase 1, Chandigarh 160002, India.
  • We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

We are always happy to help. For any question about these Terms, please write to us at support@zevpoint.com.

Questions about this policy? Our team is happy to help.

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