Warranty

At Zevpoint, we believe in the quality and durability of our products. Our Warranty Policy ensures you receive the best support and peace of mind with your purchase.

Warranty Terms & Conditions:

1. Warranty Coverage:

• Zevpoint provides a limited warranty for its products, covering manufacturing defects and malfunctions under normal use and service. conditions
  
  
• The warranty period for each component is specified below and starts from the date of purchase.
  
  
• Zevpoint is committed to ensuring minimal inconvenience to customers in the event of a warranty claim or service request. As a first step, Zevpoint attempts to diagnose and resolve the issue remotely through call or video assistance.
  
  
• If the issue cannot be resolved through remote diagnosis, Zevpoint will assess the situation and determine whether the problem can be addressed on-site or if the product must be returned for inspection or repair. Please note that this determination will be made solely at the discretion of Zevpoint, based on the nature of the issue and available service options.
  
  
• For returns, Zevpoint facilitates a free reverse pickup from the customer’s location and ensures that the repaired or replacement product is safely delivered back to the same address.
  
  

  In cases where a reverse pickup cannot be arranged due to logistical constraints, carrier delays, or service unavailability, customers are requested to self-ship the product to the address specified by Zevpoint. Any such pre-approved shipping costs may be reimbursed or adjusted at Zevpoint’s discretion.
  
  

2. Warranty Periods:

Charging Cable and Enclosure:
(Not applicable for DC Chargers)

• 5-Year Warranty: Covers manufacturing defects and performance issues under normal usage conditions. 
• Exclusions: Physical damage, including rusting, water damage, or other environmental factors affecting the connectors, are not covered
  
  

Charger Module, Connectivity Modules, Displays, and Other Components:

• 2-Year Warranty: Covers defects in materials and workmanship
• Exclusions: Damage caused by power surges, improper installation, incorrect wiring, supply side electrical faults, burnouts or non-adherence to instruction manual 

 

3. Lifetime Technical Support:

• Zevpoint offers lifetime technical support to assist with any issues or questions you may have regarding our products. Our dedicated support team is here to ensure your charger operates smoothly and efficiently throughout its lifespan.

4.  Warranty Eligibility:

• The warranty is valid only for the original purchaser of the product and is non-transferable.
• The warranty covers defects arising from faulty materials or workmanship during the manufacturing process.
• Proof of purchase, such as a sales receipt or order confirmation, is required for warranty coverage

5. Proper Usage:

• Our products are designed to function properly under normal usage conditions
• Warranty coverage is provided when the product is installed and operated according to the provided instructions

6. Warranty Exclusions:

• Damage caused by misuse, abuse, accidents, improper installation, or unauthorized repairs or modifications.
• Normal wear and tear, cosmetic damage, or damage due to environmental factors or acts of nature.
• Damage caused by using the product with incompatible accessories, components, or power sources

7. Warranty Claim Process:

• In the event of a potential warranty claim, the customer must contact Zevpoint’s customer support team within the warranty period.
• Provide relevant information, including the product details, proof of purchase, and a detailed description of the issue.
• Zevpoint may require the return of the defective product for inspection and evaluation before approving a warranty claim.
• The uninstallation of the charger for any claim under warranty remains the responsibility of the customer.

8. Warranty Remedies:

• If a manufacturing defect or malfunction is confirmed and falls within the warranty coverage, Zevpoint will, at its discretion, repair or replace the product.
• The repaired or replaced product will be covered by the remaining warranty period.
• Zevpoint reserves the right to substitute discontinued or out-of-stock products with similar products of equal or higher value.

9. Pending Dues & Warranty Hold

In the event that any outstanding dues remain unpaid by the Customer after receiving the product— including but not limited to charges related to product payment, service, installation, or any other associated costs— the warranty for the product shall be temporarily suspended until all pending payments are settled in full. ZEVpoint reserves the right to withhold any warranty claims, repairs, or replacements during this period. Once the dues are cleared, the warranty period shall resume as per the original terms, without any extension for the hold duration

10. Return Shipping:

• Shipping costs for returning the product for warranty service will be borne by the customer, except in cases where the defect is covered by the warranty.

• If the defect is found to be covered, Zevpoint will arrange a reverse pickup from the customer’s location.

  In situations where a reverse pickup is not feasible due to carrier limitations, logistical constraints, service unavailability, the customer will be required to ship the product to Zevpoint’s designated repair center. In such cases, Zevpoint will reimburse the shipping charges to the customer in the form of cashback, vouchers, or another appropriate method as deemed suitable by Zevpoint.

• The customer will need to provide the necessary proof of shipping expenses for verification purposes.
• Zevpoint reserves the right to assess the reasonableness of the shipping charges and may adjust the reimbursement amount accordingly.

11. Limitations of Liability:

• Zevpoint’s liability under the warranty is limited to the repair or replacement of the defective product as stated in these warranty conditions.
• Zevpoint is not liable for any indirect, incidental, or consequential damages arising from the use of its products, including but not limited to loss of data, loss of profits, or personal injury.

12. Warranty Void:

• The warranty will be void if:
• The product has been tampered with, modified, or repaired by unauthorized personnel.
• The product’s serial number or warranty sticker has been removed, altered, or defaced.
• The product has been used in violation of the user manual or for purposes other than its intended use.

Please note that these warranty conditions are subject to change without prior notice. For the most up-to-date information, customers are encouraged to refer to the warranty documentation provided with the product or contact Zevpoint’s customer support.