Easy Return Policy

We want you to be fully satisfied with your purchase from Zevpoint. If you are not completely happy with your order, you can return it within 7 days of receipt, subject to the conditions below. To initiate the return process, please use our Return Request page.

1. Eligibility for Returns

• Items must be returned in their original condition, unused, and in the original packaging with all accessories and documentation.
• Proof of purchase is required for all returns.

2. Non-Returnable Items

• Items purchased during a sale period, with discount codes, or on Cash on Delivery (COD) or No Cost EMI offers
• Bulk orders (2 or more in a single order)
• DC Chargers
• EV Accessories

3. Return Process

• To initiate a return, visit Easy Return Request within 7 days of receiving your order. 
• Provide your order number, the reason for the return, and any relevant details.
• Our team will guide you through the return process and provide you with a return authorization number and instructions.
• To avoid any ambiguity, the 7-day period will be calculated from the date on which the charger is marked delivered to the customer with date of delivery being Day 1

4. Shipping Returns

• Zevpoint will bear the return shipping costs when the item is defective or incorrect.
• We recommend recording the tracking details and agent details of the shipping partner to prevent any transit losses.

5. Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 working days.

6. Exchanges

• If you need to exchange an item for the same or some other product, please contact our Customer Support Team.

7. Misuse of Return Policy

• Our return policy is intended solely for genuine product-related concerns. Attempts to misuse the return process, such as requesting complimentary accessories, discounts, or other benefits as a condition for returning/ not-returning a product will not be entertained.
• Zevpoint reserves the right to refuse returns or further service in cases where coercive, abusive, or manipulative behaviour is identified.

8. Order Cancellation & Handling Charges

• For orders that involve multiple shipment attempts, payment mode changes (such as COD to prepaid), or re-dispatch requests initiated by the customer, Zevpoint reserves the right to deduct a handling charge to cover logistics, packaging, and operational costs.
• This charge will be applicable irrespective of the order value and will be deducted from the refund amount.
• The standard handling charge for such cases may go up to ₹2,500 + applicable GST per order.

Thank you for shopping with Zevpoint. Your satisfaction is our priority.