Shipping & Exchange

1. Shipping

• Orders are usually dispatched the same day, Monday to Saturday. Orders placed on a Sunday or a public holiday are dispatched on the next working day. Delivery usually takes 3-4 days, depending on your location.
• We partner with reputed third-party courier services to ensure reliable and timely delivery of your orders.
• As soon as your order is processed, we will share the tracking details via email so you can monitor the progress of your shipment.
• To keep you informed, we highly recommend providing your email address during checkout. This ensures you receive timely updates and tracking information for your shipment.

2. Cash on Delivery (COD)

• We offer COD across India. To place an order using COD, you can make a purchase directly on zevpoint.com or reach out to us at support@zevpoint.com.
• A small non-refundable confirmation advance will be required to secure your COD order.
• Once the non-refundable confirmation advance is received, we will process your order and share tracking details via email.
• The balance payment will be collected by the courier company when your order is delivered to your doorstep.
• In case the customer cancels the COD order, the confirmation advance shall be forfeited.

3. Exchange Policy

• At Zevpoint, we strive to ensure customer satisfaction with every purchase. If, for any reason, you're not completely satisfied with your product, we offer a hassle-free exchange process.
• Exchanges are accepted within 7 days of delivery, provided the product is unused, in its original packaging, and includes all accessories and documentation.
• To initiate an exchange, contact our support team at support@zevpoint.com with your order details. We will guide you through the process and arrange for the return of your product.
• For exchanges, the shipping costs will be covered by us if the product is damaged or defective.
• For all other cases, a handling charge of ₹2,500 + GST will apply. This fee covers two-way logistics, restocking, inspection, and processing costs.

We are committed to ensuring a smooth experience for our customers, from shipping to exchanges, making every step as convenient as possible.